Frequently Asked Questions

To install or change 360 Browser's installation directory: Run the installer, check 'Agree', then click 'Custom Install' (自定义安装). Click the folder icon to select a different drive or folder. If the browser is already installed, you must uninstall it first and then reinstall to change the directory. This allows you to install the browser on any drive or folder of your choice.

If your browser version is too low: Download the latest 360 Extreme Browser X (64-bit) version from the official website. Alternatively, go to Options > Advanced Settings > 'Kernel Switch Settings', enter the website URL, and select 'Webkit' to force the site to run in the faster, modern rendering engine. Updating ensures compatibility with modern websites and improved security.

If your favorites (bookmarks) are lost: First, check if you are logged in to your 360 account to sync 'Network Favorites' which may restore them automatically. If not, use the 'Restore' feature: Click the Favorites menu > 'Backup/Restore' > 'Restore from local backup'. Look for files named '360default_ori...' in your User Data folder. Regular cloud sync prevents bookmark loss.

To export and back up bookmarks in 360 Browser: Click the dropdown next to the Favorites button, select 'Import/Export', then choose 'Export to HTML file' to save locally. For cloud backup, log in to your 360 Account and bookmarks will automatically sync across devices. This ensures your bookmarks are safely stored both locally and in the cloud for easy recovery.

If your homepage is hijacked or cannot be modified: First, go to Settings and uncheck 'Lock Homepage'. If that fails, open 360 Total Security > 'Function Encyclopedia' > 'Homepage Protection' to unlock it. You can also use the 'System First Aid Kit' to scan for malicious software locking your settings. This typically resolves homepage hijacking issues caused by malware or conflicting software.

If you can log in to QQ but the browser cannot access the internet: This is often a DNS issue. Go to Control Panel > Network > Local Area Connection > Properties > IPv4, and select 'Obtain DNS server address automatically'. If specific sites fail, try switching the browser kernel from 'IE/Compatible' to 'Extreme/Webkit' mode. DNS configuration problems are the most common cause of this connectivity issue.

If 360 Browser crashes: Use the 'Browser Doctor' tool (press F1) to automatically diagnose and fix common crash issues. If the problem persists, clear your cache and cookies through Settings, or disable recently installed extensions that may be causing conflicts. The Browser Doctor tool can identify and resolve most common browser stability issues automatically.

If 360 Browser has no sound: Check if the specific tab is muted by looking for a speaker icon on the tab itself. Also, check your computer's 'Volume Mixer' (right-click the speaker icon in the system tray) to ensure the browser application isn't muted individually. Unmute the tab or browser in the Volume Mixer to restore audio playback.

To add or delete saved account passwords: Enter 'se://login-manager/' (or 'chrome://settings/passwords') in the address bar to access the password manager. To delete a password, hover over the account and click the 'X' icon. To manage sites that never save passwords, go to Options > Personal Data > 'Never Saved Websites'. This allows you to control which websites can save your login credentials.